Granville Hotel Covid-19 Reopening Plan and Procedures

We are now reopen

Introduction

The Granville team is looking forward to welcoming you back to our hotel and we have implemented the following measures and guidelines in line with the Health Service Executive (HSE), the Irish Hotels Federation (IHF) and World Health Organisation (WHO) to ensure you that your safety and welfare is our number one priority whilst staying with us.

Management Team Re-opening Action Plan 

Our management team are developing and co-ordinating a re-opening action plan which is being developed in conjunction with best practice and advice from the IHF, the WHO, the HSE and the Irish Government through the Department of Health and Chief Medical Officer.  

Health of our Fellow Team Members and of our Guests 

Our number one priority during the reopening of the hotel will be the health and safety of our guests and team members.  In our management team re-opening action plan it will detail measures to check on the health of all guests on arrival or pre-arrival and for all our fellow team members and ensure strict hygiene protocols are adhered to throughout the hotel.  This will include a focus on best practice for hand hygiene, cough and sneeze etiquette, regular sanitisation and deep cleaning of common touch points, providing guests and team members sanitisation facilities and clear communication on the usage of hotel amenities for guests.

The Guest Journey Experience

There will be a full mapping in our management team re-opening action plan of the guest journey experience from the guests initial reservation, to their arrival and their departure from the hotel and there will be a risk assessment in place for interaction between team member and guest and guest to guest interaction.  Social distancing and work practices will be adapted to help minimise all interactions.  A clear procedure or protocol will be in place for when such interactions are unavoidable by adaption floor layouts and flows and limiting numbers by staggering times in our food and beverage departments.

Public Common Areas, Guest bedrooms and Best Hygiene Protocols

Our standard operating procedures are being reviewed and updated in regards to bedroom and common public area usage, set-up, deep cleaning and disinfection,  procedures on deep cleaning and sanitisation for our bedrooms which will include additional sanitisation and hygiene protocols for frequently touched objects.  Certain measures will also be in place to minimise interaction with the guest and the guests belongings during their stay.

Team Member Journey 

To ensure the health and welfare of team members coming to and from work management will risk assess the following, their travel to and from work, the layout of work spaces, use of shared facilities and team member interactions with hotel guests and implement control measures as a result.

Team Member Training 

For our team members in our re-opening Action Plan, management will include induction training and best practice hygiene training, return to work health self-declarations, best practices for welfare of team members and guests.  There will be also be a communications plan in place for team members to ensure awareness and compliance of new work practices being implemented.

Handling and Management of a Suspected Covid-19 Case 

In our hotel we have in place the necessary protocol for handling any suspected team member or guest who may present with the symptoms for COVID-19.  This protocol has been developed following measures and guidelines in line with the HSE, the IHF and WHO.

Supervision and Monitoring 

There will be daily meetings and communication with management to review operational procedures and adjust and adapt all policies and procedures where necessary based on new updated information and guidelines from the WHO, HSE and IHF.  A COVID-19 worker representative will be appointed to report to the General Manager on a daily basis if any shortcomings arise and take the necessary appropriate action.