4.5 Stars on Tripadvisor
Reviewed January 2019
“This hotel is very centrally located. The staff at reception are very welcoming and friendly. The room was very comfortable. Had lunch and breakfast very nice and tasty. When I return to waterford I will stay here again. Top marks from me!! Well done."
Blas na hÉireann
Irish Food Awards
2018 - Bronze Award for Granville Greenway Marmalade
2018 - Bronze Award for Granville Strawberry Jam
2017 - Gold Award for Granville Raspberry Jam
The Blas na hÉireann Awards are the biggest blind tasting of produce in the country, and the criteria on which the product is judged as well as the judging system itself, which was developed by Blas na hÉireann with the Food Science Dept. of UCC, is now recognised as international industry standard. These awards are celebrating and rewarding the best tasting Irish food and drink products and the passionate, driven producers who make it.
Research has shown that the Blas accreditations have the highest recognition amongst Irish consumers and using the award logo is their guarantee of a top quality Irish product.
Blas na hÉireann was founded so that quality benchmarks could be established for Irish produce on a level playing field.
We, at the Granville Hotel were delighted to be awarded the Gold Award for our Raspberry Jam 2017 and the overall Best in Waterford Award, along with a Bronze Award 2018 for our Granville Greenway Marmalade and another Bronze Award for our Strawberry Jam 2018
Service Excellence Programme
Granville Hotel recognised for attaining the highest customer service standard.
The Granville Hotel has become the first venue in Waterford City to complete the Fáilte Ireland's Accreddited Services Excellence Programme. The programme is aimed at helping tourist business reach "best in class" customer service and great visitor experiences. Over the last few months seventy fice of the Granville team attended this one day programme which reinforces the value of excellent customer service and can result in business growth, additional repeat business and positive recommendations.
Ireland's Hotel of the Year Award
"Irish hotels have taken a terrible hammering over the last few years, but as long as we have great independent hoteliers an important aspect of this country’s unique appeal will be in safe hands. We must treasure them, before it is too late.
Everyone who visits the Granville Waterford hotel seems to come away with a smile on their face – and probably an anecdote about the lovely staff and how they made everyone feel at home. It’s not a fancy pants sort of place but immaculately maintained, full of pride in its history, its place in the local community and the genuine hospitality they offer their guests.
“It has,” as one of our assessors remarked, “that indefinable ambience of the well-run privately owned hotel, the sense of being cosseted in an old fashioned way unlike the slick informality of modern ‘concept’ establishments”, while a guest dining in the hotel commented on “The mature Irish staff with young local staff working alongside – they’re what Irish hospitality used to be all about…chatty but not intrusive, charming and full of local recommendations for us to do. We loved it.”
And we love it too: whether for business or pleasure this is a lovely place to stay and it makes a very comfortable and friendly base for exploring the area – we can’t commend the management too highly for their exacting standards in all areas and, especially, the warmth of their genuine Irish hospitality."
- Georgina Campbell
C.I.E. TOURS INTERNATIONAL
Every year CIE Tours International hold a prestigious award ceremony to recognise hotels and visitor attractions that have provided excellent service. The awards are given based on independant customer feedback from CIE clients.
We have been honoured to be on the receiving end of some of these awards, such as:
2018 - Gold Award of Excellence
2017 - Gold Award for Best Overall Hotel Dinner
2016 - Gold Award for Best Overall Hotel Service Hospitality
2015 - Gold Award for Consistently Exceeding Clients Expectations
2014 - Gold Award for Best Overall Hotel Service & Hospitality
2013 - Gold Award for Best Overall Hotel Service & Hospitality
2012 - Silver Award for Special Merit
2011 - Silver Award for Special Merit
2010 - Gold Award for Best Hotel
We are delighted to hold a score of 9.2 with Booking.Com, this score is based on genuine customer reviews.
AA Rosette Award
The Granville Hotel is delighted to have a much coveted AA Rosette Award for the Bianconi Restaurant. The AA Rosette Award is awarded to restaurants who provide "truly outstanding food". For properties vying to stand at Rosette level, evidence of quality ingredients, accurate cooking, and clarity of flavour will earn top marks for an AA Food Inspector. A restaurant must truly possess a distinct creative flair; achieving standards that demand recognition nationally, and are well-established in their own right. Most integral to a Restaurant Inspector’s judgment is the taste and freshness of the food on offer, as well as accuracy of cookery. Indeed, it is not the plate of food that is being assessed, but the food on the plate.