"BEST HOTEL EXPERIENCE OF MY LIFE"
"I have travelled outside the United States for nearly fifty years, staying in hotels of many different price levels in many different countries, and I have to say that the Granville Hotel is the best place I have ever stayed. For me, its appeal comes from not only the gorgeous architecture and elegant decoration of both the bedrooms and public spaces, but most of all from the engaging and accommodating staff, whether they were the smiling, helpful people at the reception, the servers at breakfast and in the bar, or the housekeeping personnel. All these wonderful people went out of their way to make us feel noticed and welcome, and to let us know that they were available for whatever we needed. The grand building and the grand staff combine to create the perfect hotel...."
C.I.E. TOURS INTERNATIONAL
Every year CIE Tours International hold a prestigious award ceremony to recognise hotels and visitor attractions that have provided excellent service. The awards are given based on independant customer feedback from CIE clients.
We have been honoured to be on the receiving end of some of these awards, such as:
2017 - Gold Award of Excellence for Best Hotel Dinner
2016 - Gold Award for Best Overall Hotel Service & Hospitality
2015 - Gold Award for Consistently Exceeding Clients Expectations
2014 - Gold Award for Best Overall Hotel Service & Hospitality
2013 - Gold Award for Best Overall Hotel Service & Hospitality
2012 - Silver Award for Special Merit
2011 - Silver Award for Special Merit
2010 - Gold Award for Best Hotel
We are delighted to hold a score of 9.1 with Booking.Com, this score is based on genuine customer reviews.
The Granville Hotel is delighted to have a much coveted AA Rosette Award for the Bianconi Restaurant. The AA Rosette Award is awarded to restaurants who provide "truly outstanding food". For properties vying to stand at Rosette level, evidence of quality ingredients, accurate cooking, and clarity of flavour will earn top marks for an AA Food Inspector. A restaurant must truly possess a distinct creative flair; achieving standards that demand recognition nationally, and are well-established in their own right. Most integral to a Restaurant Inspector’s judgment is the taste and freshness of the food on offer, as well as accuracy of cookery. Indeed, it is not the plate of food that is being assessed, but the food on the plate.
BLAS NA hÉIREANN
The Irish Food Awards, Blas na hÉireann are the biggest food award for quality Irish produce on the island of Ireland. Over 2,500 products were entered in the competition to win Gold, Silver and Bronze Awards. We were delighted for our Strawberry Jam to be a finalist and then our Raspberry Jam went on the win the Gold Award and also the Best in Waterford Award
Irish Restaurant Awards
Munster Regional Finals - Best Customer Service -Bianconi Restaurant
All winners are visited by a mystery diner carefully selected by independent mystery shopping experts Customer Perceptions, to give an unbiased and objective review of their experience through the eyes of a consumer which contributes 50% weighting of the overall voting. The Irish Restaurant Awards are the only awards in the Industry where each of the eligible establishments receives a visit from an Independent Mystery Guest who assesses the dining experience in terms of food quality, menu, customer service, premises and overall experience.
Fáilte Ireland Highest Customer Service Standard
The Granville Hotel has become the first venue in Waterford City to complete the Fáilte Ireland’s Accredited Services Excellence Programme. The programme is aimed at helping tourist businesses reach “best in class” customer service and great visitor experiences. Over the last few months seventy five of the Granville team attended this one day programme which reinforces the value of excellent customer service and can result in business growth, additional repeat business and positive recommendations.
Georgina Campbell Award
'Hotel of the Year'
Everyone who visits the Granville Waterford hotel seems to come away with a smile on their face – and probably an anecdote about the lovely staff and how they made everyone feel at home. It’s not a fancy pants sort of place but immaculately maintained, full of pride in its history, its place in the local community and the genuine hospitality they offer their guests.
“It has,” as one of our assessors remarked, “that indefinable ambience of the well-run privately owned hotel, the sense of being cosseted in an old fashioned way unlike the slick informality of modern ‘concept’ establishments”, while a guest dining in the hotel commented on “The mature Irish staff with young local staff working alongside – they’re what Irish hospitality used to be all about…chatty but not intrusive, charming and full of local recommendations for us to do. We loved it.”
And we love it too: whether for business or pleasure this is a lovely place to stay and it makes a very comfortable and friendly base for exploring the area – we can’t commend the management too highly for their exacting standards in all areas and, especially, the warmth of their genuine Irish hospitality."
- Georgina Campbell